New Ticketing Processes

[dag]

Reflecting on the chairmans ( Warro ) message, just received by email, about the "new ticketing process" I'm not looking forwards to digigital tickets after Christmas. Strewth, it's taken me nulti-eons to catch up with the high-teck season wotsists we have now so how on earth I am going to accommodate these latest developments, God only knows.

Talk about being dragged kicking and screaming into the 21st century. Were it not for the unselfish support of Fred and Barney flintstone I might have struggled to become a valued member of the Loyal order of the Dinosaurs. 

However, needs must therefore I hope there will be plenty of willing hands around to help me find a way through what will undoubtedly be a sticky, clinging quagmire of high IT.   

[southernmose]

It'll be fine Phil - the only issue I can foresee personally is that the battery on my phone is so shot I frequently discover it has run down between home and the ground.

[kingsheathlad]

I have checked my emails and not received above email.
Can't find anything on website either.
Any help much appreciated.

[Phil]

Message from The Chairman
New ticketing processes

I wrote to you in October advising of our intention to upgrade our ticketing processes. I am happy to report that we have now entered into a new contract with Ticketco who will deliver all of our ticketing. This will include matchday and season tickets.
I would like to use this opportunity to prepare you for the upcoming changes and provide you with information on how it will work for you.

In order to ensure you have a seamless experience when arriving at the match and in line with our commitment to reduce our carbon footprint we will be significantly reducing our use of physical tickets.
For season tickets this will mean that we will move to digital season tickets accessed on a mobile device. We recognise that not all season ticket holders will have the facility to hold a digital season ticket (no mobile device). In this situation the club will provide a hard copy of the ticket which will need to be retained and used for all matches.

Existing season ticket cards will cease to be operational after the game on 17th December 2022 and the new system will commence on 14th January 2023. You will receive an email from Ticketco which will give you access to your ticket.

We know that season ticket holders are often joined by friends and family who purchase tickets on a match by match basis. We already provide the opportunity to purchase on line matchday tickets at discounted rates. We will continue with this facility, however, the need for printing tickets at home will be removed and replaced by a digital ticket on a mobile device. Whilst we encourage the use of on line digital ticketing, we recognise that may not always be possible for all our supporters. Therefore in this circumstance hard copy tickets will be available to purchase on the gate.
As we progress with the transfer to our new system we will continue to update you through the website.

I hope you will find the new system more efficient and an easier way to access and retain your ticket.

David Warren
Chairman

[dag]

I've got BT Halo soopa doopa fast email so perhaps I received it before the ink had dried.

[Communications Team]

New ticket sales system to be introduced in January


The club is pleased to announce that it is partnering with TicketCo a leading provider of ticket sales systems to launch a new online and gate sales system in the New Year

From our home game on 14th January against Chinnor the new system will be in place for all match day sales both online and at the gate, plus new season tickets will be issued in advance


Key highlights of the system

Season tickets will go electronic allowing you to store on your mobile device and scan from it on the gate eliminating the need to carry a card and reducing the amount of plastic we consume in issuing physical cards (we will work with holders who do not have a smart phone to provide paper copies)

We will continue to offer an online discount for tickets purchased in advance. You will now be able to bring the ticket to the gate for scanning on your mobile device rather than printing off

Tickets that are still purchased on the gate will have the option to have the ticket emailed to you so you can do your bit for the environment by avoiding the need for a printed copy. (copies can be printed if you do not have a mobile device)

In the future we will be able to offer the chance for you to purchase seats in stand, programmes, drinks etc in advance to just pick up at the game

As well as helping the environment reducing the amount of plastic season ticket cards and printed gate tickets will allow you to help your club control costs to ensure funds are put to good use on the playing side of the club.


For current season ticket holders existing cards will cease to be operational after the game on 17th December 2022 and the new system will commence on 14th January 2023 . You will receive an email from Ticketco prior to this which will give you access to your ticket. We will be contacting season ticket holders who have not provided an email address to discuss a way forward.

Match day tickets for the Chinnor game will become available online prior to the 14th January to allow advanced ticket discount benefits.

We will, in due course, provide more information on the new system and how you can use it and benefit from the online capabilities

If you have any queries please feel free to email [e-mail]

[notanotherjohn]

I hate the discount for buying in advance, sometimes whether I come to a game depends on how the tasks on a Saturday go and the state of the weather. WCCC tried doing it for county matches for a couple of seasons before giving up.

Call me an old curmudgeon,but just seems aimed at annoying the more casual attended.

[chrisyork]

Let's hope it's more successful than the fireworks debacle

[Communications Team]

Dec 11, 2022 17:42:39 GMT notanotherjohn said:

I hate the discount for buying in advance, sometimes whether I come to a game depends on how the tasks on a Saturday go and the state of the weather. WCCC tried doing it for county matches for a couple of seasons before giving up.

Call me an old curmudgeon,but just seems aimed at annoying the more casual attended.

Not intended to do that at all but to encourage more online purchases which helps the club in terms of handling cash

You can buy tickets online right up to kickoff and with the new system there will be an app for phones which will make it easy to purchase your ticket as you are walking up to the gate

[mikeyb]

We can't be Luddites, we must move with the times. Easy for me to say, with a former working background in telecommunications and data! 😆

[mikeyb]

Interesting yesterday. I arrived at about 14.45hrs and there was a queue of about a dozen in front of me? There's never a queue of that size (I wish there were, that would indicate a bigger gate). Anyway, I had my QR code ready in a newly downloaded wallet (I have an android device, not apple). I got through the turnstile fine. I went to the stand. There was a chap in front of me and a young lady checking entries. The chap flashed his card, not a QR code. She queried the card because it didn't have 'seat standing' on it and told him he wasnt entitled to go in the stand. He brushed it off by saying "oh, I get this every time I come. Its a 'commercial card' and does admit me to the stand". She let him pass. I thought entry was only by QR codes from yesterday? Was he bluffing her to get by and get in the stand? My turn, I showed her my new QR code but she didn't have a scanner and waved me through. Shouldn't she have had a scanner?

[mikeyb]

Interesting yesterday. I arrived at about 14.45hrs and there was a queue of about a dozen in front of me? There's never a queue of that size (I wish there were, that would indicate a bigger gate). Anyway, I had my QR code ready in a newly downloaded wallet (I have an android device, not apple). I got through the turnstile fine. I went to the stand. There was a chap in front of me and a young lady checking entries. The chap flashed his card, not a QR code. She queried the card because it didn't have 'seat standing' on it and told him he wasnt entitled to go in the stand. He brushed it off by saying "oh, I get this every time I come. Its a 'commercial card' and does admit me to the stand". She let him pass. I thought entry was only by QR codes from yesterday? Was he bluffing her to get by and get in the stand? My turn, I showed her my new QR code but she didn't have a scanner and waved me through. Shouldn't she have had a scanner?

[mikeyb]

Interesting yesterday. I arrived at about 14.45hrs and there was a queue of about a dozen in front of me? There's never a queue of that size (I wish there were, that would indicate a bigger gate). Anyway, I had my QR code ready in a newly downloaded wallet (I have an android device, not apple). I got through the turnstile fine. I went to the stand. There was a chap in front of me and a young lady checking entries. The chap flashed his card, not a QR code. She queried the card because it didn't have 'seat standing' on it and told him he wasnt entitled to go in the stand. He brushed it off by saying "oh, I get this every time I come. Its a 'commercial card' and does admit me to the stand". She let him pass. I thought entry was only by QR codes from yesterday? Was he bluffing her to get by and get in the stand? My turn, I showed her my new QR code but she didn't have a scanner and waved me through. Shouldn't she have had a scanner?

[Communications Team]

Jan 15, 2023 12:47:46 GMT mikeyb said:

Interesting yesterday. I arrived at about 14.45hrs and there was a queue of about a dozen in front of me? There's never a queue of that size (I wish there were, that would indicate a bigger gate). Anyway, I had my QR code ready in a newly downloaded wallet (I have an android device, not apple). I got through the turnstile fine. I went to the stand. There was a chap in front of me and a young lady checking entries. The chap flashed his card, not a QR code. She queried the card because it didn't have 'seat standing' on it and told him he wasnt entitled to go in the stand. He brushed it off by saying "oh, I get this every time I come. Its a 'commercial card' and does admit me to the stand". She let him pass. I thought entry was only by QR codes from yesterday? Was he bluffing her to get by and get in the stand? My turn, I showed her my new QR code but she didn't have a scanner and waved me through. Shouldn't she have had a scanner?

Yes it does sound like he bluffed his way into the stand as there should not be any access without a QR code or paying for access, and we have never heard of a "commercial card"
And a scanner was put on the stand so not sure why it wasn’t being used
Thanks for pointing these out we will look into it

[sorrento]

I also arrived at 2.45 and noted a short queue, but put that down to the fact that there was only one person scanning tickets instead of the usual two. Despite the queue it took only a couple of minutes to get into the ground without any fuss.