New Ticket Sales System goes live

[Communications Team]

In conjunction with TicketCo, one of Europe’s leading suppliers of ticketing systems, we are pleased to announce the launch of our new online & gate sales system

Some of the main features of the new system will include:

 - Streamlined process for online sales including a dedicated App to make buying tickets via your mobile device even easier

 - E-Season tickets, eliminating the need for carrying a plastic card with you.

 - A drive to eliminate, with your support, paper tickets at the gate to improve environmental impact on match-days

 - Buy your seat tickets for stand in advance or at the gate with your entry ticket, no need to carry cash to buy at the stand.

In the next few days all existing season ticket holders will receive emails with their new e-Season ticket, please keep this safe, preferably on your mobile device, or by printing out. You will need to show the QR code that appears on the ticket as you are scanned in on match-days.

To purchase match-day tickets in advance you can visit the new online ticket shop here birminghammoseleyrugby.ticketco.events/uk/en/ or you can download the TicketCo Wallet in the Apple App Store (Click here) or Google Play Store (Click here). The TicketCo Wallet makes it even easier as you can make all your match purchases via it and keep your tickets safe in one place for quick access.

To help you make your purchases online TicketCo have provided handy user guides to take you through the process of purchasing tickets. Click here to view

In addition a guide has been supplied to suggest the best way to access your tickets on a mobile device Click here to view

If you have any questions on the use of the new system please email the club via [e-mail]

[Communications Team]

e-Mails have now been sent out to Season Ticket holders who have provided e-mail addresses, to obtain their new electronic season tickets.

[kingsheathlad]

Jan 9, 2023 15:20:33 GMT Communications Team said:

e-Mails have now been sent out to Season Ticket holders who have provided e-mail addresses, to obtain their new electronic season tickets.

Hi Comms Team.
Not sure if club have my email address.
What email address can I send a note of mine.
Thanks.

[Communications Team]

Jan 9, 2023 16:12:23 GMT kingsheathlad said:

Jan 9, 2023 15:20:33 GMT Communications Team said:

e-Mails have now been sent out to Season Ticket holders who have provided e-mail addresses, to obtain their new electronic season tickets.

Hi Comms Team.
Not sure if club have my email address.
What email address can I send a note of mine.
Thanks.

Please send to [e-mail] and we will check

[Phil]

New season tickets were issued by email this week to existing season ticket holders from the TicketCo UK system.

All ST holders should have received 2 emails. The second will have included a link to download your pass to the wallet on your smart phone (see image).

If you have not seen the email please check your junk/spam folders as some people have found their email system has "filed" it.

If you have any other issues/questions please contact [e-mail] and we will assist.

If you have an iPhone you can load the ticket into the Wallet App on the phone by clicking on the “Save ticket to wallet” download link in the email.

If you have an Android phone unfortunately the Google Wallet App does not support this but there are other wallets that can be downloaded from the Google Play store by searching on “wallet App” or “pkpass” One option is WalletPasses play.google.com/store/apps/details?id=io.walletpasses.android

Attachments:

[Rich]

I've printed mine, cut out the QR code and taped it to the back of my existing card - job done :-)

[kingsheathlad]

I have no luck with wallet. I have taken two photos of said QR on my phone. Will that be accepted.?

[andyj]

I had more success and dropped my tickets into a wallet. All I have to do is to remember to take my phone to the ground!!!!!!

[martinwatson aka Camera Shake]

Jan 12, 2023 13:27:13 GMT Rich said:

I've printed mine, cut out the QR code and taped it to the back of my existing card - job done :-)

And me!

[Phil]

Jan 12, 2023 17:53:49 GMT kingsheathlad said:

I have no luck with wallet. I have taken two photos of said QR on my phone. Will that be accepted.?

Did you screenshot it on your phone Richard or take a photo of a computer screen?

[kingsheathlad]

Jan 12, 2023 19:26:30 GMT Phil said:

Jan 12, 2023 17:53:49 GMT kingsheathlad said:

I have no luck with wallet. I have taken two photos of said QR on my phone. Will that be accepted.?

Did you screenshot it on your phone Richard or take a photo of a computer screen?

I took a photo from my iPad. I can't get emails on my phone.

[Communications Team]

Jan 12, 2023 20:06:09 GMT kingsheathlad said:

Jan 12, 2023 19:26:30 GMT Phil said:

Did you screenshot it on your phone Richard or take a photo of a computer screen?

I took a photo from my iPad. I can't get emails on my phone.

It should work. If you have an issue at the gate, come to the collections box on Saturday and we will try to sort out

[dag]

Well comms team, if the new system is progress then I'll each my wooly hat - and the badges on it.

Up till this new system I had a tidy bank card size season ticket which was scanned at the entrance gates.

Now I have a whoping great sheet of A4 paper whicjh I am expected to bering evry time I attend a match.

Can you begin imagine how long a thundering great piece of paper, with a printed wotsit on it, is going to remaim readable, week in week out, after I folded it up any numerous times to fit inside my coat pocket??

PLease inform me in clear, understandable English language how I should go about looking after it.

And what about those supporters who pay on the gate on match days? What about those who do NOT have access to a comouter, or a mobile phone? Are they barred from ever watching Moseley ever again? I hope not.

To say I am concerned is an understatement.

[rightarmover]

You’re never going to please all the people all the time. I think DAG’s comments/experience will be a minority. I say this as a 70 year old, someone that does not fear technological progress.
The only problem I have had is that I didn’t receive the second email with the link to download my ticket to my phone. I emailed the ticket office with my issue, and within 10 minutes received a reply with the email containing the link, and was able to download season ticket to my phone.
Would like to thank the ticket office and Glyn for their prompt response. My daughter received similar response when she emailed them last evening at 21:30.
The club have obviously recognised there may be issues and have put a process in place.

[Shy Spa]

I have a QR code in the email and took a screenshot.

I also downloaded the attached .pdf file and noticed that the QR code is different, although both have my name above.

Hopefully one of them will grant me speedy entry to the match.

[Phil]

Jan 13, 2023 20:32:16 GMT dag said:

Well comms team, if the new system is progress then I'll each my wooly hat - and the badges on it.

Up till this new system I had a tidy bank card size season ticket which was scanned at the entrance gates.

Now I have a whoping great sheet of A4 paper whicjh I am expected to bering evry time I attend a match.

Can you begin imagine how long a thundering great piece of paper, with a printed wotsit on it, is going to remaim readable, week in week out, after I folded it up any numerous times to fit inside my coat pocket??

PLease inform me in clear, understandable English language how I should go about looking after it.

And what about those supporters who pay on the gate on match days? What about those who do NOT have access to a comouter, or a mobile phone? Are they barred from ever watching Moseley ever again? I hope not.

To say I am concerned is an understatement.

Take a picture of the QR code you have printed using your phone and then show that at the gate.

[Communications Team]

Jan 13, 2023 20:32:16 GMT dag said:

Well comms team, if the new system is progress then I'll each my wooly hat - and the badges on it.

Up till this new system I had a tidy bank card size season ticket which was scanned at the entrance gates.

Now I have a whoping great sheet of A4 paper whicjh I am expected to bering evry time I attend a match.

Can you begin imagine how long a thundering great piece of paper, with a printed wotsit on it, is going to remaim readable, week in week out, after I folded it up any numerous times to fit inside my coat pocket??

PLease inform me in clear, understandable English language how I should go about looking after it.

And what about those supporters who pay on the gate on match days? What about those who do NOT have access to a comouter, or a mobile phone? Are they barred from ever watching Moseley ever again? I hope not.

To say I am concerned is an understatement.

Of course people without a computer will not be barred from watching Birmingham Moseley, why would you ever think that. This system allows more options for people to buy tickets in advance and to reduce the use of plastic tickets which will only get thrown away to landfill. If nothing else this must be progress for the environment

Tickets will be on sale at the gate.

If you are at the game today come and talk to me (Glyn) and I will sort this out for you.

I look forward to watching you eat your Wooly hat 🙂

[dag]

I've printed my new wotsits and, as Rich suggested I stuck them on the back om my season ticket. Trouble is they both fell off twice before I had finished putting them on so now I have stuck them on with cellotape and so far they have stayed on.

Just think if the new wotsits could be printed on the season ticket at the start of next season all the problems will be solved in one fell swoop.

Da Dah

Moving on to rugby matters. I gather the general concensus is that everyone can only have one New Year Wish and mindful of the fact that my New Year Wish, as wish for Moseley to win went straight up the Esher club house log fire chimmey last week, any win today, even a 3 - 0 win would be most welcome.

Come on Moooooooooooooooooooooooooooooooooooooooooooooooooooooooooooose

[Shy Spa]

On the subject of smartphones, does the ground still have public Wi-Fi available?

I seem to recall it being heralded, possibly with the opening of the new stand, but had no joy last time I looked.

[grooveavenue]

DAG.I asked a very good friend of mine aka Google:
" can I use printed version of QR code with the front (the code) covered with Sellotape?"
You'd be surprised there is a conversation about this (As a none expert aka technophobe my kind of guess would be the sellotape has created a yellowish tint and reflective surface and this may affect the reading capability) But what do I know!!
Report back to the masses with the results of your interaction with the gun personnel!

[mikeyb]

Jan 14, 2023 12:02:30 GMT Shy Spa said:

On the subject of smartphones, does the ground still have public Wi-Fi available?

I seem to recall it being heralded, possibly with the opening of the new stand, but had no joy last time I looked.

[mikeyb]

Yes, free WiFi at the ground.